Cancellation and withdrawal
Seller and contact
DÉNES G. DÁVID P.F.A., registered office: Județul Sălaj, Samsud, comuna Samsud, Strada Principală nr. 343, CUI: 54465056, company registration number: F2026019451000. Main activity: CAEN 4712 – Non-specialised retail sale, predominantly of non-food products. Telephone: +40 770 407 726. Email: hello@forma-studio.ro.
Order cancellation
Before personalised production starts, request cancellation at hello@forma-studio.ro or through the form. We handle it by email and refund the full payment for an accepted cancellation. After production starts, we discuss each request individually by email. The request does not automatically cancel or refund an order and does not restrict statutory rights.
Personalised-goods exception
Illumi is clearly personalised using your photo and approved configuration. Article 16(c) of OUG 34/2014 exempts such goods from 14-day change-of-mind withdrawal. This does not affect rights relating to faulty or non-conforming goods and does not automatically apply to any non-personalised product.
Withdrawal where applicable
Where statutory withdrawal applies to your order, notify us within 14 days of receipt using the form, email or post. No reason is required; timely submission matters. Return the goods within a further 14 days to the business address: Județul Sălaj, Samsud, comuna Samsud, Strada Principală nr. 343. You pay direct return postage, but not statutory non-conformity remedy costs. Refunds are normally made within 14 days using the original payment method, including standard outbound delivery. Where the law permits, we may wait for the goods or proof of return.
Faults, damage and warranty
Personalisation does not exclude statutory conformity rights. Email hello@forma-studio.ro with the order number and problem. Photos help but are not a condition for your rights. Repair, replacement and, where applicable, price reduction or termination are handled under OUG 140/2021. We also assist with shipping damage; courier liaison is not solely your responsibility. FORMA Lifetime Care offers repairability help after the statutory period: costs are agreed beforehand, not unlimited free lifetime cover.
Complaints and disputes
For complaints, email hello@forma-studio.ro with the order number or call us. You can contact ANPC and use SAL through the official links below; access to courts and mandatory consumer rights are not restricted.
Direct contact
Withdraw from your contract here / request cancellation
We handle requests by email. The form does not issue automatic refunds. Withdrawal requires no reason; the personalised-goods exception is explained above.
Consumer protection
ANPC · Soluționarea Alternativă a Litigiilor (SAL)
Last updated: 14 October 2026.